What's New in Verkada Intercom: October 2026 Release
"Verkada's October 2026 release adds a new intercom with a 7-inch screen and Face Unlock, AI that can answer the door, and a single page to see who's in or away across every entrance."
This release gives visitors a clearer way to find who they're buzzing, gives teams an AI backstop for when nobody's available to answer, and puts every door's status on one screen instead of a dozen.
Understanding the Release Badges
Included ships free to the existing license. There is nothing to schedule or buy.
New Hardware is an optional upgrade the account team can quote.
A Screen That Shows Visitors Exactly Who to Buzz
The TK74 adds a 7-inch screen to the intercom lineup, along with multi-tenant support and Face Unlock. The screen matters most in multi-tenant buildings — instead of a visitor guessing at a numbered directory, they see a visual list of who's on site and select the right one directly.
Face Unlock lets registered staff walk through without badging or buzzing at all. The TK74 is the right fit for any entry point where visitors struggle to find the right contact, or a building with multiple tenants sharing one main entrance.
Release badge: New Hardware. The TK74 is an optional upgrade.
AI Can Answer the Door When Your Team Can't
On compatible receivers, AI can now hold a natural conversation with a visitor at the door and route them appropriately before a person ever picks up the call. For a delivery, a scheduled visitor, or a routine question, the door gets answered even during a busy stretch, instead of a visitor waiting or giving up.
Release badge: Included. This is an included software update on receivers that support it.
See Who's In or Away, Across Every Door
A new global receivers page centralizes intercom management and shows who's marked "here" or "away" across every door on the account, in one place, replacing checking door by door.
Release badge: Included. This is available at no additional cost.
For Multi-Tenant Buildings
If the building has more than one tenant sharing a main entrance, the TK74's directory screen is usually the single highest-impact upgrade in this release. It directly solves the "which button do I press" problem that generates the most calls to a front desk or property manager.
Frequently Asked Questions
It works on compatible receivers as an included software update. Your account team can confirm whether your current receivers support it.